Effective Customer Service
Boosting Sales and Customer Loyalty
About Effective Customer Service
It has been proven that a company’s customer service experience is the key differentiator between that company and its competitors. One recognized way to keep making sales as a business is to remain consistent in delivering extra-ordinary experiences to customers day in day out.
The Effective Customer Service course from Global Analyst Academy is an in-depth industry-standard and strategy-focused customer service professional course which is designed to increase capacity and reorient professionals on how to build effective customer relationships in order to ensure loyalty and profit maximization.
Program Fee: ₦60,000
Delivery Mode: Virtual Live (Instructor-led) Training
Your Learning Journey
Learn actionable steps on how to relate with the most significant element to the growth of your organization or business in this 3-day highly impactful training.
- Who is a customer?
- What is the concept of effective customer service?
- What are the benefits of effective customer service to you and the organization?
- Building competitive advantage through effective customer service
- Practicing the focus-switch from Profit to Service
- The psychology of a customer
- What do customers want?
- Repeat purchase or ono-repeat purchase: Why?
- What is communication?
- What are the barriers to communication?
- Different channels of customer communication?
- Two major inherent tools every customer service personnel must have.
- Building rapport with customers
- Learning the art of active listening
- Dos and Don’ts of effective customer service
- Understanding customer complaints and types of customer complaints
- Building the right attitude (congeniality, peaceful approach, focusing on the positives, high emotional intelligence)
- How to deal with difficult customers
- How to diffuse negative emotions and difficult situations
- The art of probing so as to understand pain points
- Building a formidable customer service / sales team
- The use of loyalty programs (referral, customer loyalty)
- Creating a customer feedback communication channel
- Using Technology (CRM, Data Analytics, AI, ML)
Course: Effective Customer Service
Date: 28th – 30th November 2022
Venue: Microsoft Teams
Course Fee: ₦60,000
Time: 9am – 2pm
Who Should Enroll
Fresh Graduates and Graduate Trainees
Understand the basic concepts of effective customer service, and acquire fundamental skills for career acceleration.
Customer Service Professionals
Strengthen and Upgrade your customer service skills to gain career advancement, recognition and increased pay.
Professionals looking to switch career into Customer Service
Acquire the right skillset to become invaluable and preferred for your next level.
What You Will Benefit
You will be able to identify who your customer is and carefully examine the positive effects of rendering effective services to your customer.
You will learn how to maintain a sustainable long-lasting relationship with your customer base.
You will acquire the skills on how to develop a better communication skill with customers that provides for an effective feedback system and follow-up.
You will understand the different needs of a customer and appropriately develop relevant strategies to meet those needs.
You will master the art of becoming a proactive listener and defusing the emotional reactions from difficult customers.
You will learn how to convert the customers with complaints into champions who would showcase loyalty.